Customer Service

Customer Service

£42

About this course

We offer two types of Customer Service/Team Building Training.

Customer Service

This can be provided for any industry that requires some type of customer service training. This course is totally bespoke to you as a company and we can deliver and cover any aspects of customer service you require, we can also offer mystery shopper evaluations for those that should require an evaluation of their business.

Team Building

Need some team building? We also offer this again bespoke to ensure the smooth running of your business and to strengthen your business as a whole. We can also offer this on or off site to meet your requirements.

Group Customer Service/Team Building

Customer Service/Team Building – Course Content:

  • What is Good Customer Service
  • Customer Service Communication
  • Customer Service Behaviours
  • Dealing with Customer Service Complaints
  • Exceeding Customer Service

How long?

This can be tailored to be as long as you like, from half a day to a day or a couple of days.

Qualification:

Onelife Training Customer Service Certification.

Customer Service Investment:

Group Bookings only covered in ALL of the UK however, Devon/Somerset/Dorset and Cornwall are our key areas.

E-Learning Customer Service

Customer Service – E-Learning Course Content:

  • What is Customer Service
  • The Goals of Great Customer Service
  • Discovering and Understanding Customer Needs
  • Delivering Maximum Levels of Customer Service
  • Making Customers feel great from the start
  • Communication Skills
  • Non-verbal Communication and Body Language
  • Dealing with Customer Complaints

How long?

75 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).

Qualification:

Customer Service – Our CPD approved courses are owned by Videotile Learning Ltd and distributed under licence.

Customer Service Investment:

£35 per delegate. You can test trial Module 1 for FREE what is not to like!
We offer a Multiple Buy Discounts Scheme when purchasing 5 or more or find out about our exciting Unlimited Packages.

Questions about this course? Call 01392 420004

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