Customer Service

About This Course

We offer two types of Customer Service/Team Building Training.

Customer Service

This can be provided for any industry that requires some type of customer service training. This course is totally bespoke to you as a company and we can deliver and cover any aspects of customer service you require, we can also offer mystery shopper evaluations for those that should require an evaluation of their business.

Team Building

Need some team building? We also offer this again bespoke to ensure the smooth running of your business and to strengthen your business as a whole. We can also offer this on or off site to meet your requirements.

Customer Service/Team Building – Course Content:

What is Good Customer Service
Customer Service Communication
Customer Service Behaviours
Dealing with Customer Service Complaints
Exceeding Customer Service

How Long?

This can be tailored to be as long as you like, from half a day to a day or a couple of days.

Qualification:

Onelife Training Customer Service Certification.

Group Bookings available.

Please contact for a quotation

Customer Service – E-Learning Course Content:

What is Customer Service
The Goals of Great Customer Service
Discovering and Understanding Customer Needs
Delivering Maximum Levels of Customer Service
Making Customers feel great from the start
Communication Skills
Non-verbal Communication and Body Language
Dealing with Customer Complaints

How Long?

75 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).