Payments must be received prior to the course. Once Onelife has received the booking form you are liable for payment.
Onelife reserves the right to cancel the course, for example, due to under – subscription. In such circumstances a full refund of course fees will be made or a transfer to another suitable course will be offered to the delegates. No responsibility is accepted for incidental or consequential loss resulting from such cancellation.
Cancellations
More than 28 working days before the course, no charge will be made.
14-28 working days before the course, 50% of the fee will be payable.
Less than 14 working days before, the whole fee will be payable.
Failure to call the office before 8am on the day for non attendance to a courses will result in a £30 Admin fee plus vat to transfer to another course.
Substitutions
May be made at any stage at no cost.
Transfers
Transfer to a subsequent date when the same course is running, subject to availability of places, will incur a standard fee of £25.
If the transferee subsequently cancels, the original cancellation clause will apply. All changes requested verbally must be confirmed in writing, fax or e-mail. Changes will become effective on the date of written confirmation. Occasionally, due to circumstances beyond our control, alterations to timing and content of courses may become necessary. We therefore reserve the right to modify the course information or tutor.
We do not store credit card details nor do we share customer details with any 3rd parties
